Nobody likes to have their price increases. Our business is to help clients save money so our work is made even more difficult at the end of the year when vendors and distributors typically raise prices. Normally you see vendors raise prices at or near the rate of inflation. Typically you see their entire price list with a uniform, modest price increase across the entire product line. But not in 2018. Every vendor has their own reasons for what they do. But based on observing what is happening in the lab supply industry and the economy as a whole, some educated guesses can be made.Read More
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Is this the position you have been put in by your pipettor manufacturer? Have they convinced you that if you do not use their brand of tips – no matter what the cost – that you will be (insert gasp here…) introducing error into your experiments that may jeopardize your results? Why take the risk. Just accept this and bury your head in the sand. It makes your wallet much more accessible to them!Read More
Water is used in every type of lab for everything from hand and glassware washing to some of the most complex biochemical assays. But in my experience, very few lab managers are knowledgeable about reagent grade water and only very few lab managers can provide a correct explanation of the differences between Type I, II and III water.
How can LPS compete against the likes of Thermo Fisher and VWR? Many of our long-term clients know the answer: We communicate better.
What is the optimal level of customer care?
The seller must know and understand his buyer’s needs intimately.
Buyers expect the seller to respond to their needs promptly (goal: immediately.)
Buyers expect someone on the selling end to be personally responsible.
The buyer/seller relationship, where possible should be on a first-name basis.
The seller should be looking out for the customer’s interests proactively.