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Water is used in every type of lab for everything from hand and glassware washing to some of the most complex biochemical assays. But in my experience, very few lab managers are knowledgeable about reagent grade water and only very few lab managers can provide a correct explanation of the differences between Type I, II and III water.
How can LPS compete against the likes of Thermo Fisher and VWR? Many of our long-term clients know the answer: We communicate better.
What is the optimal level of customer care?
The seller must know and understand his buyer’s needs intimately.
Buyers expect the seller to respond to their needs promptly (goal: immediately.)
Buyers expect someone on the selling end to be personally responsible.
The buyer/seller relationship, where possible should be on a first-name basis.
The seller should be looking out for the customer’s interests proactively.
How do you save money on pipet tips without jeopardizing your test results?
Would you be willing to jeopardize your results to save money by buying pipet tips that are inaccurate or contaminated? The answer is easy because the cost of introducing error far outweighs the money saved. So what is the "safe" choice? Here are the primary ways labs make the best choice:
Fact: The average value of the contents of the average -86o freezer averages $150,000.
Question: What is the value of the contents of the refrigerator where you store your reagents or specimens?
Fact: Although refrigerators are built to last 10 – 15 years and are the second biggest source of power consumption in the lab (#1 is your fume hood) most labs buy based on the lowest price as the primary consideration.
Question: Is buying cheap refrigeration / freezing equipment really a good decision?