LPS is a family business, owned by fater, mother and son, Max, Brenda and Aaron Tyrrell. We also have another family business founded in 1998. Scanstore provides low-cost document digitization and business process optimization solutions for small and mid-sized companies. ScanStore and LPS live side by side in adjacent offices, giving us access to a wealth of IT resources and expertise. LPS leverages this expertize to create highly efficient internal processes, and we pass the savings on to our customers.
After receiving a degree in Medical Technology, Max's business career began with Scientific Products, a division of American Hospital Supply Corp. in distribution sales. He found that the key to success was taking care of customers and being their advocate. As he moved on to other companies, he witnessed how the relationship with customers was evolving. Companies became concerned that strong rep relationships with customers could result in lost business if the rep left the company. Customers and companies began to rely on bidding and contracting. What were once supplier-customer partnerships were becoming more adversarial.
For the last 10 years of his career, Max worked for one of the big lab distribution companies in both Region and Major Account’s management positions. He watched as small companies without contracts were being asked to pay more for less service. Meanwhile large customers with contracts were treated extremely well. This was not the way it should be. For years, EVERY customer was the most important customer. It gave him a vision for a new business centered once again on the customer.
In 2013, after four years of planning and preparation, he left the big distributor and formed LPS based on the premise that customers still value knowledge, honesty, integrity, expertise and hard work. The reward is that our customers tell us they really appreciate what we do and our business continues to grow. This might be considered old fashioned by some, but to us it’s just the right way to do business. Our family is privileged to have a team of dedicated employees who share these values.and our vision.
Max and Brenda Tyrrell