LPS is a family business, owned by father and son. We also have another business founded together in 1998. Scanstore provides low-cost document digitization and business process optimization solutions for small and mid-sized companies. ScanStore and LPS live side by side in adjacent offices, giving us access to a wealth of IT resources and expertise. LPS leverages this expertize to create highly efficient internal processes, and we pass the savings on to our customers.
After receiving a degree in Medical Technology, my business career began with Scientific Products, a division of American Hospital Supply Corp. in distribution sales. I found that the key to my success there was taking care of customers and being their advocate. As I moved on to other companies, I witnessed how the relationship with customers was evolving. Companies became concerned that strong rep relationships with customers could result in lost business if the rep left the company. Customers and companies began to rely on bidding and contracting. What were once supplier-customer partnerships were becoming more adversarial.
For the last 10 years of my career, I worked for one of the big lab distribution companies in both Region and Major Account’s management positions. I watched as small companies without contracts were being asked to pay more for less service. Meanwhile large customers with contracts were treated extremely well. This was very upsetting to me. In my career, EVERY customer was an important one. It gave me a vision for my next career.
In 2013, after four years of planning and preparation, I left the big distributor and formed LPS based on the premise that customers still value knowledge, honesty, integrity, expertise and hard work. My reward is that our customers tell us they really appreciate what we do and our business continues to grow. This might be considered old fashioned by some, but to me it’s just the right way to do business. And I feel lucky to come to work today surrounded by my family and dedicated employees who share these values.